FAQs

We accept Cash on Delivery, but are working on implementing card payments soon, stay tuned!

Our return policy allows you to request a return within 14 calendar days of receiving your product. To initiate a return, the item must be unused (beyond initial inspection) and returned with all original packaging and accessories. Once the device passes our inspection, we will issue a full refund to your original payment method.

Yes. Every device purchased from Livena is covered by our standard technical warranty, which typically ranges from 6 to 12 months. The exact duration for your device will be clearly stated on the specific product page.

We pride ourselves on fast delivery across Albania. Orders shipped to Tirana are typically delivered within 1 to 2 working days. For the rest of Albania, delivery usually takes 2 to 3 working days.